Cleveland Water Pollution Control is the sewer maintenance division and stormwater manager for the city of Cleveland, Ohio. We are responsible for the sanitary sewer and stormwater collection system and for developing, implementing and maintaining environmental stormwater compliance standards and programs, including enforcing laws related to illicit discharges.
Cleveland’s sewer system is comprised of 1,436 miles of sewer lines, more than 43,500 storm drains and 12 pump stations. WPC operations help minimize and eliminate street and basement flooding and protect local streams, the Cuyahoga River and Lake Erie from pollutants.
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To provide superior leadership, excellent customer service and innovative stormwater and wastewater infrastructure management for a safe and sustainable environment.
To be an innovative steward and leader in the stormwater and wastewater industry and a model customer service provider.
Every 5 years Water Pollution conducts a rate study to evaluate the financial stability of its system. Water Pollution Control is proposing a gradual increase in rates over the next 5 years to support critical infrastructure investment. We’re also implementing new ways to keep rates affordable for customers. Learn more about why we’re proposing new rates, what that means for our customers, and how to save on your bill by clicking here.
Customer Service representatives help Cleveland residents and property owners in the city with sewer-related concerns and questions.
The Water Pollution Control Office
12302 Kirby Ave.,
Cleveland, Ohio 44108
In case of a sewer emergency, call WPC at (216) 664-2513 for service 24 hours a day.
Report Illegal Dumping: (216) 664-DUMP
Call or email firstname.lastname@example.org to report problems, ask questions or general comments.
Sewer builders and contractors repairing sewers in the city of Cleveland must have a permit from Water Pollution Control. A permit must be obtained before an excavation is made. All plans and permits must be kept at the work site at all times while the work is in progress. This is in accordance with the Cleveland Codified Ordinance, Part Five, Title VII, Section 541.05 (2F). There are no exceptions.
Licensed sewer builders can apply for and purchase work permits in person at the Water Pollution Control Office, 12302 Kirby Ave., Cleveland, Monday through Friday from 8:00 a.m. to 5:00 p.m.
If the licensed sewer builder cannot be present, then a letter of authorization must be submitted by a representative. The letter must be on company letterhead and include:
Checks submitted for the purchase of permits must include the licensed builder’s company name, address and phone number.