At Your Service

Our Customer Service Representatives will assist you with sewer-related concerns, including how to obtain permits and sewer maps, scheduling inspections, and more. Call, email or stop by the office.


Contact customer service when you observe:

  • Street flooding.
  • Blocked or damaged storm drains/catch basins.
  • Missing storm drain covers, manhole covers or broken grates.
  • A caved-in street.
  • A hole in a tree lawn.
  • Anyone pouring or putting anything into a catch basin or storm drain or dumping trash.

Sewer Service Rates

Learn more about our fixed monthly and usage sewer rates?



Sewer-Related Permits

Find out how to get a sewer permit for your project.



Sewer Inspections

Find out how to prepare for your sewer inspection.



Experiencing Sewer-Related Issues?

Property owners are responsible for sewer connections on their property. Those responsibilities include sewer-related plumbing, cleanouts, vent stacks, downspouts, test tee connections and sewer laterals that run from the property to the curb.

View PDF

House connection/responsibility diagram


Sewer Line Repair Program

Sewer line repairs can be expensive, often costing thousands of dollars. There also is the time-consuming task of finding a licensed and bonded contractor and making sure you have the appropriate permits. To lessen your worries, we offer the Sewer Line Repair Program, an affordable coverage plan for avoiding costly, unexpected sewer line repair bills. Learn more about the Sewer Line Repair Program and how to protect yourself when sewer-related problems occur.


Program Information


Contact Us:

Monday-Friday: 8:00 AM to 5:00 PM
Saturday: 7:00 AM to 5:30 PM

Phone: 216.664.2513

Report Illegal Dumping: 216.664.DUMP